Incident Pages

Tech Support Prime – Global Network & System Status

Tech Support Prime - Global Network Hub

We do monitoring using three geo located monitoring service including our in house product HyperBot

Monitoring Locations

For all Global Incident Alerts please consider checkingGlobal Incident Alerts Page
At Tech Support Prime we continuously monitor our servers and related addon services 24x7x365. In case of any issues we do notify our customers for the event on this page. If you are experiencing any issues not listed here please get in touch with our support team and update them so that they can investigate further. 

Global DC Locations

Current System & Server Status

Systems Are Operational – Details Listed Below!

LEGEND

Current Announcements - Issues Impacting Services

ALPHA CLOUD - Recent Announcements
DATE PRODUCTS / SERVICE LOCATION CURRENT INCIDENT KNOW MORE
26-09-2020 CLOUD 110 USA Server Migration Updates CLICK HERE
ALPHA CLOUD - Linux Shared Hosting Servers
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
USA - TEXAS LINUX CLOUD 31 SHARED1 NO INCIDENTS REPORTED CURRENTLY ONLINE
USA - TEXAS LINUX CLOUD 35 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
SINGAPORE LINUX CLOUD 45 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
NETHERLANDS LINUX CLOUD 65 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
USA - NEW YORK LINUX CLOUD 30 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
FRANCE LINUX CLOUD 110 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
USA - LAS VEGAS LINUX CLOUD 75 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
IRELAND - AWS LINUX CLOUD 95 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
USA - AWS LINUX CLOUD 135 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
ALPHA CLOUD - Windows Shared Hosting Servers
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
USA WIN CLOUD 25 SHARED NO INCIDENTS REPORTED CURRENTLY ONLINE
ALPHA CLOUD - Business Shared Mail Servers
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
DALLAS LINUX MAILSERVER MAILSRV 1 NO INCIDENTS REPORTED CURRENTLY ONLINE
LOS ANGELES LINUX MAILSERVER MAILSRV 2 NO INCIDENTS REPORTED CURRENTLY ONLINE
AMSTERDAM LINUX MAILSERVER MAILSRV 3 NO INCIDENTS REPORTED CURRENTLY ONLINE
SINGAPORE LINUX MAILSERVER MAILSRV 4 NO INCIDENTS REPORTED CURRENTLY ONLINE
NEW YORK LINUX MAILSERVER MAILSRV 5 NO INCIDENTS REPORTED CURRENTLY ONLINE
USA WINDOWS MAILSERVER SMARTER MAIL NO INCIDENTS REPORTED CURRENTLY ONLINE
ALPHA CLOUD - Business Mailbox Solutions
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
USA BUSINESS MAILBOX (10 - 50 GB) ALPHA MAILBOX PRO NO INCIDENTS REPORTED CURRENTLY ONLINE
UK BUSINESS MAILBOX (10 GB) ALPHA MAILBOX NO INCIDENTS REPORTED CURRENTLY ONLINE
OTHER STATUS PAGES
REGION CHECK STATUS
GLOBAL G Suite Status Dashboard CLICK HERE
ALPHA CLOUD - Scalable Shared Cloud
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
UK - LONDON LINUX ALPHA CLOUD SCALEBLE SHARED CLOUD NO INCIDENTS REPORTED CURRENTLY ONLINE
UK - LONDON WINDOWS ALPHA CLOUD SCALEBLE SHARED CLOUD NO INCIDENTS REPORTED CURRENTLY ONLINE
UK - LONDON WORDPRESS ALPHA CLOUD SCALEBLE SHARED CLOUD NO INCIDENTS REPORTED CURRENTLY ONLINE
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
USA - EU - ASIA ALPHA CLOUD BACKUP MANAGE MY BACKUP 1 NO INCIDENTS REPORTED CURRENTLY ONLINE
GERMANY CLOUD BACKUP MANAGE MY BACKUP 2 NO INCIDENTS REPORTED CURRENTLY ONLINE
USA - DALLAS CLOUD BACKUP MANAGE MY BACKUP 3 NO INCIDENTS REPORTED CURRENTLY ONLINE
ALPHA CLOUD - Linux Reseller & Master Reseller Hosting Servers
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
USA - NEW YORK PARTNER CLOUD 30 RESELLER NO INCIDENTS REPORTED CURRENTLY ONLINE
FRANCE PARTNER CLOUD 110 RESELLER NO INCIDENTS REPORTED CURRENTLY ONLINE
ALPHA CLOUD - Apps & Websites
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
GLOBAL TSP - CLIENT CENTRAL TSP - SERVER NO INCIDENTS REPORTED CURRENTLY ONLINE
GLOBAL TSP - SUPPORT PORTAL TSP - SERVER NO INCIDENTS REPORTED CURRENTLY ONLINE
GLOBAL TSP - SERVER CENTRAL TSP - SERVER NO INCIDENTS REPORTED CURRENTLY ONLINE
GLOBAL TSP - DOMAIN CENTRAL TSP - SERVER NO INCIDENTS REPORTED CURRENTLY ONLINE
GLOBAL TSP - KNOWLEDGEBASE TSP - SERVER NO INCIDENTS REPORTED CURRENTLY ONLINE
ALPHA CLOUD - Advanced DNS Hosting
REGION SERVER TYPE CURRENT INCIDENT STATUS STATUS
USA - EU - ASIA GLOBAL DNS SERVERS DDoS PROTECTED NO INCIDENTS REPORTED CURRENTLY ONLINE
OTHER STATUS PAGES
REGION CHECK STATUS
GLOBAL Amazon Web Services CLICK HERE
GLOBAL Google Cloud Platform CLICK HERE
GLOBAL G Suite Status Dashboard CLICK HERE
GLOBAL Azure Status CLICK HERE
GLOBAL Cloudflare System Status CLICK HERE
9

Get in Touch

Connect With Us

About us

Tech Support Prime
24x7

Contact Us

+1 424-425-0475 [email protected]

Powered by AWS Cloud Computing
Connect With Us

Call   +1 424-425-0475
Contact Us - Click Here

Helpdesk Solutions

Frontline Support
Tech Support Prime
Expert Attention
Chat & Ticket Helpdesk
Custom Plans

Our Services

Cloud Solutions & Consultancy
Advanced DNS & DDoS Protection
Advanced Shared Hosting Solutions
Website & Application Development
WordPress Malware Cleanup & Security



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Tech Support Prime – Incident Alerts

August 30, 2020

Incident: No Incidents Reported For Alpha Web Servers

Incident # - 1-000000

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September 26, 2020

Incident: Server Migration Updates | Affecting: CLOUD 110 | Location - USA

Incident # - 1-2692020
Incident Status - Migration Started
Start Date & Time
- 26-09-2020​ | 3:39 pm GMT
End Date & Time - | GMT
Event Details - Server Migration Updates | Affecting: CLOUD 110 | Location - USA

Issue Identified / Updates

Server Migration, As we informed has started on 26/Sep/2020 3:39 pm GMT, We need your full cooperation on this migration task and we are sorry for any inconvenience caused during this task.

Please find the incident details above, our support team will keep you updated about the latest news of system and network statuses from our network hub. Thank you for your help, support & understanding.

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March 10, 2020

Incident: Network Issue Reported By DC Technical Team | Affecting: SERVER 30 | Location - USA

Incident # - 1-1032020
Incident Status - Issue Resolved
Start Date & Time
- 10-03-2020​ | 6:39 am GMT
End Date & Time - 10-03-2020 | 7:43 am GMT
Event Details - SERVER 30 – Network Issue Reported By DC Technical Team

Issue Identified / Updates

Please find the incident details above, our support team will keep you updated about the latest news of system and network statuses from our network hub.

Thank you for your help, support & understanding.

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October 22, 2019

Incident - TSP - Support Portal Maintenance | Affecting - Client Helpdesk | Location - Global

Incident # - 1-22102019
Incident Status - Issue Resolved
Start Date & Time
- 22-10-2019 | 06:25 PST
End Date & Time - 22-10-2019 | 07:10 PST
Event Details - TSP – Support Portal Maintenance Affecting – Client Helpdesk

Issue Identified / Updates

Please find the incident details above, our support team will keep you updated about the latest news of system and network statuses from our network hub.

Thank you for your help, support & understanding.

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some_text

December 6, 2018

Incident: Unexpected Server Quota Check | Affecting: CLOUD 31 | Location: USA

Incident # - 1-6122019
Incident Status - Issue Resolved
Start Date & Time
- 06-12-2018 | 5:10 am GMT
End Date & Time - 06-12-2018 | 5:17 am GMT
Event Details - Unexpected Server Quota Check

Issue Identified / Updates

Please find the incident details above, our support team will keep you updated about the latest news of system and network statuses from our network hub.

Thank you for your help, support & understanding.

some_text

some_text

9

Get in Touch

Connect With Us

About us

Tech Support Prime
24x7

Contact Us

+1 424-425-0475 [email protected]

Powered by AWS Cloud Computing
Connect With Us

Call   +1 424-425-0475
Contact Us - Click Here

Helpdesk Solutions

Frontline Support
Tech Support Prime
Expert Attention
Chat & Ticket Helpdesk
Custom Plans

Our Services

Cloud Solutions & Consultancy
Advanced DNS & DDoS Protection
Advanced Shared Hosting Solutions
Website & Application Development
WordPress Malware Cleanup & Security



Powered by AWS Cloud Computing

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